Here at Bright Utilities Ltd I aim to give you the best possible standards of customer service.
My goal is not simply to have satisfied customers that want to use our service year after year;
I want delighted customers who want to tell their business associates!
I believe you deserve a great service from us,
therefore I have set out the minimum standards you can expect with this Customer Promise:
When you call us, we aim to answer all calls as quickly as possible,
if you have to leave a message, your call will be returned the same day.
Your call will be answered by a real person based in West Yorkshire,
not from a call centre abroad.
We keep our business simple,
so the person answering the phone should be able to help,
and if not they will introduce you to a specialist member of the team who can.
If your call is during office hours we will endeavour to resolve any queries there and then.
If we can't resolve your query over the phone, rest assured,
we will investigate further and contact you with an answer or solution.
You will be treated with respect, courtesy and compassion at all times.
We will keep you up to date with developments within the industry,
to ensure you are at the forefront of energy efficiency advice.
Regular contact points to ensure everything is running smoothly with your accounts.
Lastly here at Bright Utilities Ltd we aim to lower your business energy costs,
not your expectations.